Scoop

Scoop Technologies LLC d/b/a Scoop — Terms of Service

SCOOP

Rideshare & Shared Shuttle Service

TERMS OF SERVICE

Effective Date: April 17, 2026

Welcome to Scoop. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Rider,” or “you”) and Scoop Technologies LLC, a California limited liability company doing business as “Scoop” (“Scoop,” “we,” “us,” or “our”). By downloading, accessing, or using the Scoop platform — including our mobile application, website, and any related services (collectively, the “Platform”) — you agree to be bound by these Terms in their entirety. If you do not agree, you must immediately discontinue your use of the Platform.

1. About Scoop

Scoop is a technology-enabled transportation dispatching platform. Scoop does not own, operate, or control any vehicles. Scoop’s sole function is to connect riders with independently owned and operated transportation providers. All ground transportation services facilitated through the Scoop Platform are provided by independent third-party licensed commercial transportation providers (each, a “Transportation Partner”), each an independent contractor of Scoop. The identity of the specific Transportation Partner assigned to your booking will be disclosed in the Scoop application prior to your ride.

Scoop acts as a dispatching intermediary and payment processor only. The relationship between Scoop and the Transportation Partner is that of independent contractor, not employer and employee, agent and principal, or joint venture.

2. Our Standard of Partnership

While Scoop does not provide transportation services directly, we take exceptional care in who we choose to do business with. Our partnerships with our Transportation Partners reflect a commitment to quality, reliability, and professionalism. Each Transportation Partner has been vetted by Scoop for:

Scoop is proud to partner only with transportation providers who demonstrate the highest standards of professionalism. However, this vetting process does not create any warranty, guarantee, or representation regarding the safety, timeliness, fitness, or suitability of any specific ride or service.

3. Limitation of Liability

3.1 Independent Transportation Provider

THE TRANSPORTATION SERVICES YOU RECEIVE ARE PROVIDED ENTIRELY BY INDEPENDENT TRANSPORTATION PARTNERS, EACH AN INDEPENDENT THIRD-PARTY CARRIER. SCOOP IS NOT A TRANSPORTATION COMPANY AND DOES NOT PROVIDE, SUPERVISE, OR CONTROL ANY TRANSPORTATION SERVICES.

3.2 Disclaimer of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCOOP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

3.3 Cap on Liability

In no event shall Scoop’s total aggregate liability to you for any claims arising out of or related to these Terms or your use of the Scoop Platform exceed the greater of (a) the total amount of fees paid by you to Scoop in the six (6) month period immediately preceding the event giving rise to the claim, or (b) One Hundred Dollars ($100). The foregoing limitations shall not apply to the extent prohibited by applicable law, including with respect to claims arising from Scoop’s gross negligence, willful misconduct, fraud, or any liability that cannot be limited under California Civil Code Section 1668 or other applicable consumer protection laws.

4. User Responsibilities & Conduct

By using the Scoop Platform, you agree to:

You are solely responsible for the actions and conduct of all individuals in your group during a ride. Scoop and the Transportation Partner reserve the right to refuse service or terminate a ride at any time for violations of these conduct standards.

5. Payments & Fare Splitting

All payments are collected and processed by Scoop through Stripe, our third-party payment processor. By booking a ride, you authorize Scoop to charge the payment method on file for your portion of the fare, including any applicable fees, taxes, surcharges, Incident Fees (as defined in Section 6), and any other amounts expressly authorized under these Terms.

For pooled ride bookings, the total fare is split among all confirmed rider groups in accordance with the allocation displayed at the time of booking. Each rider or group is responsible only for their confirmed fare portion. Payment disputes must be submitted to Scoop in writing within sixty (60) days of the transaction date.

Scoop’s payment processing is governed separately by Stripe’s Terms of Service and Privacy Policy. Scoop is not responsible for payment processing errors, failures, or security breaches attributable to Stripe.

6. Incident Fees: Cleaning, Sickness & Vehicle Damage

6.1 Authorization to Charge Incident Fees

By using the Scoop Platform, you expressly authorize Scoop to charge the payment method on file for any Incident Fees (as defined below) incurred during or as a result of a ride booked through the Platform. You acknowledge and agree that Incident Fees are reasonable pre-estimates of Scoop’s and the Transportation Partner’s actual costs arising from the applicable incident, including cleaning costs, vehicle downtime, loss of driver earnings, and repair or replacement costs, and are not penalties. The fee amounts set forth below have been calibrated to approximate these actual losses as of the Effective Date and are subject to periodic adjustment as provided in Section 10.

6.2 Sickness and Biohazard Cleaning Fee

If you or any member of your group causes a biohazard incident in the Transportation Partner’s vehicle — including vomiting, urination, defecation, bleeding, or the release of any other bodily fluid — a flat Sickness Fee of Five Hundred Dollars ($500.00) will be charged to your payment method on file. This fee reflects Scoop’s reasonable estimate of the combined costs of professional biohazard cleaning, vehicle sanitization, loss of driver earnings during vehicle downtime, and administrative processing.

The Sickness Fee will be assessed upon receipt by Scoop of a report from the Transportation Partner supported by photographic or video evidence documenting the incident, submitted within forty-eight (48) hours of the ride completion.

6.3 Vehicle Damage Fee

If you or any member of your group causes damage to the interior or exterior of a Transportation Partner’s vehicle — including, without limitation, damage to upholstery, carpets, flooring, seatbelts, door panels, windows, mirrors, audio or entertainment systems, screens, or other equipment — a Damage Fee will be charged to your payment method on file in an amount determined as follows:

Tier Description of Damage Fee Amount
Tier 1 — Moderate Stains, tears, or surface damage to upholstery, carpets, or interior panels; damage requiring professional detailing or limited component repair. $500.00
Tier 2 — Significant Damage requiring replacement of upholstery, seats, or carpeting; blown or damaged stereo, speakers, or entertainment system; broken screens or displays; damaged seatbelts or restraints; damage resulting in vehicle downtime exceeding 24 hours. $750.00
Tier 3 — Severe Damage exceeding the scope of Tier 2, including structural damage, damage to exterior body panels, glass, or mechanical systems; damage for which the actual repair or replacement cost is reasonably expected to exceed $750.00 as documented by a qualified third-party estimate. Actual cost

For Tier 3 damage, Scoop will charge the documented actual cost of repair or replacement as supported by a qualified third-party repair estimate or invoice. Scoop will provide you with a copy of the supporting documentation upon assessment of the fee.

Damage Fees will be assessed upon receipt by Scoop of a report from the Transportation Partner supported by photographic, video, or documentary evidence, submitted within seventy-two (72) hours of the ride completion (or, for Tier 3 damage, within seven (7) days following receipt of a third-party repair estimate).

6.4 Smoking Fee

Smoking of any substance — including tobacco, cannabis, vaporized products, or any other combustible or aerosolized material — is strictly prohibited in all Transportation Partner vehicles. If you or any member of your group smokes in a vehicle, the affected Transportation Partner may, at their discretion, report the incident to Scoop and request assessment of a Smoking Fee of Two Hundred Fifty Dollars ($250.00). Upon receipt of such a report supported by photographic, video, olfactory inspection, or other reasonable documentary evidence submitted within forty-eight (48) hours of ride completion, Scoop will charge the Smoking Fee to your payment method on file, subject to the notice and dispute process set forth in Section 6.7. The Smoking Fee is in addition to any applicable Damage Fee under Section 6.3 if smoking causes damage to the vehicle interior. The Smoking Fee is discretionary and will not be assessed unless expressly requested by the affected Transportation Partner. Scoop reserves the right to decline to assess a Smoking Fee in its reasonable judgment, including where evidence is insufficient or where the reporting period has lapsed.

6.5 Lost Item Recovery Fee

If you leave personal property in a Transportation Partner’s vehicle, you may request recovery and return of such property by contacting Scoop through the Platform or at support@scoopride.com. If you elect to pursue recovery, and the affected Transportation Partner agrees to attempt return of the item, a Lost Item Recovery Fee of Twenty-Five Dollars ($25.00) will be charged to your payment method on file to cover administrative processing and the Transportation Partner’s reasonable effort to return the item. The Lost Item Recovery Fee will only be assessed if (a) you affirmatively request recovery of the item, and (b) the Transportation Partner confirms attempted or completed return. No Lost Item Recovery Fee will be charged if you do not pursue recovery or if the Transportation Partner declines to attempt return. Scoop does not guarantee recovery of any lost item and is not responsible for items lost, damaged, or not recovered. Because pooled rides may involve multiple rider groups, Scoop cannot always determine which rider left a given item, and the Lost Item Recovery Fee will be charged only to the rider who requests recovery.

6.6 Pooled Ride Allocation of Incident Fees

For pooled rides involving multiple rider groups, Incident Fees will be charged to the rider or rider group directly responsible for the incident, as identified by the Transportation Partner and supported by available evidence (including driver report, vehicle camera footage where available, and rider booking records). If Scoop is unable, after reasonable investigation, to identify the responsible rider or group with reasonable confidence, Scoop reserves the right to (a) waive the Incident Fee, or (b) allocate the Incident Fee pro-rata among the rider groups present in the vehicle at the time of the incident. Any pro-rata allocation will be disclosed to affected riders before charging.

6.7 Notice and Dispute Process

Before charging any Incident Fee, Scoop will provide you with written notice (via email and in-app notification) describing the incident, the fee category and amount, and the evidence supporting the charge. You will have seven (7) days from the date of such notice to dispute the Incident Fee by submitting a written response to scoopsupport@scoopride.org, including any evidence or explanation you wish Scoop to consider.

Scoop will review your dispute in good faith and will issue a written determination within fourteen (14) days of receipt. Scoop’s determination will be based on a reasonable assessment of the evidence provided by you and the Transportation Partner. If Scoop determines the Incident Fee was properly assessed, the charge will be processed. If Scoop determines the Incident Fee was improperly assessed or should be reduced, the charge will be waived or reduced accordingly.

Your right to dispute an Incident Fee under this Section 6.7 does not waive or limit your right to seek further resolution through the dispute resolution procedures set forth in Section 10 of these Terms.

6.8 Remittance to Transportation Partners

A portion of each Incident Fee collected by Scoop will be remitted to the affected Transportation Partner to compensate for their actual costs, including cleaning, repair, and loss of earnings during vehicle downtime. The allocation between Scoop and the Transportation Partner is determined under the Transportation Partner Agreement and is not a matter governed by these Terms.

7. Cancellations & Refunds

Cancellation policies and any applicable refunds are outlined within the Scoop application at the time of booking. Scoop reserves the right to modify cancellation and refund policies at any time with notice posted in the application. Refunds, where applicable, are processed at Scoop’s discretion and subject to the cancellation policy in effect at the time of booking.

8. Indemnification

You agree to indemnify, defend, and hold harmless Scoop, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your misuse of the Scoop Platform or any breach by you of these Terms; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) the conduct of any member of your group during a ride; or (e) any third-party claims arising from your actions or omissions. This indemnification obligation shall not apply to any claims arising from Scoop’s own gross negligence, willful misconduct, or violation of law.

9. Assumption of Risk

You acknowledge that the use of transportation services involves inherent risks, including but not limited to risks associated with traffic conditions, road hazards, weather events, and the actions of other motorists. By using the Scoop Platform and accepting transportation services, you voluntarily assume all such risks. Scoop expressly disclaims all liability for any harm, injury, or loss arising from these inherent risks.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Scoop Platform shall be resolved exclusively by binding arbitration administered under the rules of the American Arbitration Association, conducted in San Luis Obispo County, California. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Notwithstanding the foregoing, nothing in this arbitration provision waives any representative claim under the California Private Attorneys General Act (“PAGA”) to the extent such waiver is prohibited by law.

10.1 Your Right to Opt Out of Arbitration

You may opt out of the arbitration agreement and class action waiver in this Section 10 by sending a written notice to Scoop at legal@scoopride.com within thirty (30) days after you first create a Scoop account or first agree to these Terms (whichever is earlier). Your opt-out notice must include your full name, the email address and phone number associated with your Scoop account, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other provision of these Terms. If you opt out, disputes between you and Scoop will be resolved in the state or federal courts located in San Luis Obispo County, California, and you and Scoop each irrevocably consent to the exclusive jurisdiction and venue of such courts. Opting out of arbitration is not a prerequisite to using the Scoop Platform.

10.2 Mass Arbitration Procedures

If fifty (50) or more arbitration demands asserting substantially similar claims are filed against Scoop by the same or coordinated counsel within a ninety (90) day period, such arbitrations shall be administered in staged batches of up to fifty (50) at a time, with subsequent batches commencing only upon resolution of the prior batch, in order to manage administrative fees and enable reasoned resolution. The Parties agree that any applicable statute of limitations shall be tolled during such batching process.

11. Account Suspension & Termination

Scoop may, in its reasonable discretion, suspend or terminate your account, with or without prior notice, if you: (a) violate these Terms; (b) engage in fraudulent, abusive, or unlawful conduct on the Platform; (c) fail to pay amounts owed to Scoop when due, including any Incident Fees properly assessed under Section 6; (d) pose a safety risk to drivers, other riders, or the public; (e) misuse the Platform in a manner that disrupts service for other users; or (f) are required to be suspended or terminated by applicable law or a lawful order. Scoop will provide notice of suspension or termination where reasonably practicable, but may act immediately where necessary to protect users, drivers, or the Scoop Platform. You may close your account at any time by contacting scoopsupport@scoopride.org. Upon termination of your account, the sections of these Terms that by their nature should survive (including Sections 3, 6, 8, 9, 10, and 12) shall survive.

12. Modifications to These Terms

Scoop reserves the right to update or modify these Terms at any time. We will provide notice of material changes by updating the effective date at the top of this document and by in-app notification and/or email to the address associated with your account. For non-material changes, your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms. For material changes (including changes to fees, liability, arbitration, or dispute resolution terms), we will provide at least thirty (30) days’ advance notice and will require your affirmative consent within the Scoop application before the material changes apply to your continued use. Material changes will not apply retroactively to bookings already made or disputes already arising before the change takes effect.

13. Contact

If you have questions about these Terms, please contact us at:

Scoop Technologies LLC

d/b/a Scoop

San Luis Obispo County, California

Email: scoopsupport@scoopride.org

ACKNOWLEDGMENT &** ACCEPTANCE**

By creating an account, booking a ride, or otherwise using the Scoop Platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service in full, including the authorization to charge Incident Fees as set forth in Section 6.

User Signature

Printed Name

Date

SCOOP TECHNOLOGIES LLC,

a California limited liability company,

d/b/a Scoop

By: _____________________________________________

Owen Butcher, Manager

Date: _____________________________________________

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